- At Xtreme Production, we accept and ship orders all over the world.
- We ship orders Fast: Most of the time, we ship out orders within 24 hours, or at the same day you placed the order. (Except weekends or during holiday breaks).
- We only sell what we physically have in stock
- We promise to refund all the money to you if we cannot ship your order. Unlike other online shop, they refund with gift cards.
Shipping cost will be shown on the "shopping cart page".
We provide 2 types of shipping method by Hong Kong Post Office.
When you go through the checkout, there will be a selection menu for you to choose the preferred shipping method:
*** If you would like to use other kind of shipping method, please contact us, we will try our best to help you.
- Registered Air mail / Air parcel
- Ordinary Post office mailing service.
- It is cheaper, but slower then EMS.
- Shipment tracking updates is not as efficient as EMS.
- No details of tracking is provided except the departure date and arrival date of your parcel
- Speed post EMS (Express Mail Service provided by Hong Kong Post)
- Reputable express services, it is fast and reliable.
- Higher in cost, compare to Registered Air mail / Air parcel method.
- Shipment tracking provides more detailed information, such as the date which the item goes through the customs department, or which branch office it arrived at, etc.
Speed post EMS
Registered Air Parcel
Packing Your Order
- Please note that all items that contain electronic parts are tested to make sure they are working properly before we ship them to our customers. Therefore, you will find that the packing of product might have been opened previously and re-packed.
- As soon as we received payment and have confirmed your order. We will pack your ordered items with layers of bubbles and/or foam protection and then will be placed in strong cardboard boxes. We always try our best in packing your items, to ensure that your received items are in perfect working order.
- Because the carton box and protection material has its own weight, you will notice the final shipping weight in shipping cost calculation will have an added "packaging weight".
- You can have a full refund if you cancel the order before we ship it.
- Or in the situation of the item(s) is / are out of stock.
Return and Exchange
Please note that all items that contains electronic parts are tested to make sure they are working properly before we ship them to our customers. Therefore, you will find that the packing of product might have been opened previously and re-packed.
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.
Requests for returns or exchange and reports of missing and/or damaged parts must be received within 7 days of your receipt of merchandise. We reserve the rights to deny requests received after the 7 days.
Items returned must be in brand new condition with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement.
All merchandise should be returned to us by shipping carriers with a safe and a secure method which provides us with a proof of shipment (just in case your item does not reach us. So you can check with your local shipping carrier.) We will not be responsible for the loss of any returned merchandise in the process of shipping.
Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office / Courier to send the shipment and they will NOT refund the postage cost back to us after they processed the shipment. We apologize; please forgive us for this issue.
The customer will be responsible for the returned shipping cost to send the product back to us. For returned merchandise that is found to be genuinely defective, we ship out the replacement for free (we will pay for the replacement shipping cost) and will not charge any additional shipping and handling fees.
We reserve the right to return merchandise to its customer and not refund any money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to fly / use it. Please also check over the product (especially the helicopters and air planes) and make sure they are all good every time before use (Or before going for a flight).
*** Return / exchange / refund is not allowed if the item has been used or flown. Please understand that RC helicopters and airplanes can crash if a mistake is made or you do not know how to fly it properly, any kind of crash or hard landing may cause damage to the product. We have no control over your flying skills, behavior, or the conditions you have chosen to operate in. We test all products before shipment as we stated above, if you have any problem with the aircraft and/or other product(s) you ordered from us, please report it at the time when you received the shipment (not after use please). If you used / flew the product, or crashed the product, no matter what the reason is. We are sorry but we cannot be responsible for your crash or misuse of the product.
**** These terms are applied to all sales made from our web site, email, or fax. If you do not agree to our terms, please kindly do not place the order. We reserve the right to amend this policy without any further notification.